Responsible Gaming — a healthy and controlled betting experience on Jelly Beat

What is responsible gambling?

At jelly beat, we believe betting and online gaming should be purely a source of entertainment — a little thrill, a little fun, and the occasional joy of winning. But when it becomes an obsession, it's no longer entertainment.

Responsible gambling means betting within your financial means while looking after your mental well-being. Sticking to a set budget, respecting time limits, and keeping a level head after a loss — these are the foundations of responsible play.

We want every member to enjoy jelly beat happily for the long haul. That's why we've put together a set of important guidelines and tools to help keep you healthy and safe.

Warning Signs of Problem Gambling

Many people don't realise when betting is crossing into addiction. Watch out for these signs:

If you notice even one of these signs in yourself, don't ignore it. Reach out to us or complete the self-assessment below.

Take a quick self-check

Ask yourself the questions below. If most of your answers are "yes", it's time to take a break:

Set Your Own Limits

Jelly Beat gives you full control over your own play. With our self-limit features, you decide how much you bet:

Send us a message via support or live chat to set these limits. We'll have them activated within 24 hours.

Self-Exclusion — When You Feel You Need to Step Away

Sometimes you just know it's time to step away. Jelly Beat's Self-Exclusion feature is here for exactly those moments.

Once self-exclusion is activated, you will be unable to log in or place bets on our platform for the chosen period. During this time:

• Your account will be completely deactivated.
• No promotional messages or offers will be sent.
• The exclusion cannot be lifted by the user before the period ends.
• Your balance will be kept safe and returned to you at the end of the exclusion period.

Self-exclusion options are: 30 days, 3 months, 6 months, 1 year, or permanent. For permanent exclusion, a special verification process will be required to reactivate your account.

The Role of Family

Family members are often the first to notice when something is wrong. If you think someone you care about is struggling with betting addiction:

• Bring it up calmly, without getting angry.
• Speak with empathy, not blame.
• Encourage them to seek help.
• Contact our support team whenever you need — we're happy to guide family members too.
• Remember, addiction is a mental health condition — it is not a sign of weakness.

Jelly beat takes family concerns seriously. If a family member contacts us directly, we will do everything we can to help.

Jelly Beat's Commitment to Responsible Gaming

Jelly Beat isn't just about profit — we genuinely care about the long-term wellbeing of our members. To that end, we commit to:

• Users under 18 are not permitted to access the platform under any circumstances.
• Players showing signs of problem gambling will never be targeted with bonuses or promotions.
• No marketing communications will be sent during an active self-exclusion period.
• Our support team is trained in responsible betting.
• If our system detects unusual betting patterns, an automatic alert will be sent to you.

Don't hesitate to ask for help

Asking for help isn't weakness — it's courage. You are not alone. Jelly Beat is always here for you.

If you feel your betting is getting out of control, contact us now:

• Email: support@jellybeat.biz (Use "Responsible Gaming" as the subject line)
• Live Chat: Click the button at the bottom right of the site — available 24 hours a day.
• Response time: typically within 30 minutes